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Shipping & Returns

Whole EverGreen services the continental USA through our various US warehouses. This provides us fast ship times and mutliple locations from which we can supply products.

Whole EverGreen shipping rates are based upon rates provided by FedEx/USPS and are calculated based upon weight, location, and your requested shipment speed. Higher rates apply to Hawaii, Alaska, APO and international destinations. Please note that FedEx/UPS both increased their 2018 rates early January so Whole EverGreen's rates now reflect that change.

Please note additional fees may be charged where you require an address redirect once an item is in the hands of a carrier ($20 per redirect). Customers are responsible for the accuracy of all shipping address details. Also note that for any issues with your items either damaged or not being delivered, you must notify us within 2 weeks of placing the order. After that time we will be unable to sort out any discrepancies.

Change in Out Of Stock Shipping Policy

In an effort to reduce excess inventory and expired items, Whole EverGreen will no longer be keeping orders open if out of stock. If an order is received and that item is out of stock, we will notify you and cancel the order. When the item becomes available It will be your responsibility to replace the order at your convenience. For orders with more than one item, any in stock items will be shipped, you will be notified, and the out of stock items will be canceled. Your payment will credited to your Whole EverGreen account if the item is out of stock.
Please contact us for more information on this policy change

Shipping Rates 2018

The following fixed shipping rates apply across the Continental USA based upon weight and destination for direct to retail orders only. Note that dimension weight adjustments may also apply as levied by FedEx or UPS :

0 - 0.49 lbs = $5.75
0.5 - 0.79 lbs = $7.75
0.8 - 0.99 lbs = $9.25
1 - 1.99 lbs = $9.95
2 - 2.99 lbs = $11.45
3 - 3.99 lbs = $11.95
4 - 4.99 lbs = $12.45
5 - 5.99 lbs = $13.25
6 - 6.99 lbs = $14.20
7 - 7.99 lbs = $15.20
8 - 8.99 lbs = $15.75
9 - 9.99 lbs = $16.15
10 - 10.99 lbs = $16.95
11 - 11.99 lbs = $17.20
12 - 12.99 lbs = $17.65
13 - 14.99 lbs = $18.45
15 - 16.99 lbs = $21.65
17 - 19.99 lbs = $23.65
20 - 24.99 lbs = $27.95
25 - 29.99 lbs = $32.95
30 - 34.99 lbs = $40.95
35 - 39.99 lbs = $43.95
40 - 44.99 lbs = $50.95
45 - 49.99 lbs = $53.95
50 - 54.99 lbs = $59.95
55 - 59.99 lbs = $64.95

ABOVE RATES DO NOT APPLY TO APO ADDRESSES, ALASKA AND HAWAII

STANDARD SHIPPING TO ALASKA/HAWAII/APO

0 - 0.99 lbs = $23.25
1 - 2.99 lbs = $26.75
3 - 4.99 lbs = $31.95
5 - 6.99 lbs = $35.35
7 - 9.99 lbs = $41.35
10 - 11.99 lbs = $49.95
12 - 14.99 lbs = $59.75
15 - 16.99 lbs = $68.35
17 - 19.99 lbs = $76.75
20 - 24.99 lbs = $89.05
25 - 29.99 lbs = $108.45
30 - 34.99 lbs = $125.65
35 - 39.99 lbs = $137.75
40 - 44.99 lbs = $162.05
45 - 49.99 lbs = $171.25

ABOVE RATES DO NOT APPLY TO PO BOXES

For higher weights or international orders please contact us for a quote.

Please note that any address changes made after shipment will result in additional $20 redirection fees with shipping carriers.

Returns Policy

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.

Shipping

We can ship to virtually any address in US. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based upon the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping Rates to Alaska and Hawaii are only a base line, additional charges may be applied. Please contact us for more details.

Skus beginning with ECW may not be shipped internationally and processing times now have an expected turnaround time of 5-9 days.

Please also note that the shipping rates for many items we sell are weight and dimensionally-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.